Admin After Sales

Join Inti Nya Technology as an Admin After Sales and play a pivotal role in ensuring seamless customer service and operational efficiency. This position is ideal for detail-oriented professionals who thrive in administrative roles and are passionate about delivering exceptional customer experiences. In this role, you will be the backbone of our after-sales operations, handling everything from customer inquiries to warranty processing, all while ensuring our customers feel valued and supported.

Located in the vibrant city of Jakarta Utara, Inti Nya Technology is a dynamic company at the forefront of technological innovation. As an Admin After Sales, you will work closely with our sales and support teams to maintain high standards of service. This is an opportunity to grow within a company that values its employees and invests in their professional development.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and complaints, ensuring timely and effective resolutions.
• Process warranty claims and returns, adhering to company policies and procedures.
• Maintain accurate records of customer interactions and transactions using CRM systems like Salesforce or HubSpot.
• Coordinate with the sales and support teams to ensure seamless follow-ups and service delivery.
• Assist in the organization and management of customer data, ensuring compliance with data protection regulations.
• Provide administrative support to the after-sales team, including scheduling appointments and managing inventory.
• Monitor and report on key performance indicators (KPIs) related to customer service and operational efficiency.
• Stay updated with industry trends and best practices in customer service and administrative operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 2 years of experience in administrative or customer service roles, preferably in the technology industry.
• Proficient in using Microsoft Office Suite, including Excel for data management and reporting.
• Experience with CRM systems such as Salesforce or HubSpot is a plus.
• Strong communication and interpersonal skills to handle customer interactions effectively.
• Detail-oriented with the ability to manage multiple tasks and meet deadlines.
• Familiarity with warranty and return policies and procedures.
• Ability to work in a fast-paced environment and adapt to changing priorities.

🛠️ Keahlian

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