Customer Service Representative (In-Store) - Knitto Textiles Indonesia

Join Knitto Textiles Indonesia as a Customer Service Representative (In-Store) in the heart of DI Yogyakarta! We are seeking a passionate and customer-focused individual to deliver exceptional service to our valued clients. In this role, you will be the face of our brand, ensuring that every customer leaves our store with a positive experience. You will handle inquiries, provide product information, and resolve any issues that may arise, all while maintaining a friendly and professional demeanor. This is an exciting opportunity to be part of a growing company in the textile industry, where your dedication and enthusiasm will be rewarded with a competitive salary and a supportive work environment.

Knitto Textiles Indonesia is a leading player in the textile industry, known for our high-quality products and commitment to customer satisfaction. Our store in DI Yogyakarta is a vibrant hub of activity, and we are looking for someone who can thrive in a fast-paced environment. As a Customer Service Representative, you will have the chance to develop your skills and grow within the company. Whether you are a seasoned professional or just starting your career, we offer a welcoming and inclusive workplace where everyone is valued.

Every day, you will interact with customers from diverse backgrounds, offering them assistance and advice. You will use our inventory management system to check product availability and provide accurate information. You will also be responsible for maintaining a clean and organized store, ensuring that our products are presented in an appealing manner. This role is perfect for someone who enjoys working in a customer-facing position and is eager to make a difference in the lives of others.

📋 Tanggung Jawab Pekerjaan

• Greet and assist customers in a friendly and professional manner.
• Provide product information and answer customer inquiries accurately.
• Process sales transactions using our point-of-sale system.
• Resolve customer complaints and issues promptly and effectively.
• Maintain a clean and organized store, ensuring products are displayed attractively.
• Assist with inventory management and restocking as needed.
• Promote our products and services to customers.
• Stay up-to-date with our product range and any new arrivals.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work well under pressure in a fast-paced environment.
• Familiarity with basic inventory management systems is a plus.
• Fluency in both Indonesian and English is a must.
• Ability to lift and move up to 20 kg.
• Willingness to work in a team and follow company policies and procedures.

🛠️ Keahlian

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